FAQ
Q:
What are HomeTown Banks Hours?
At all locations, Hometown
Bank Hours are Monday-Friday, 7am to 7pm and Saturday, 9am
to 2pm, Closed Sunday. Online banking and ATM access are
available to all of our customers 24 hours a day, 7 days
a week.
Q:
Whats the Big Benefit of your Extended Hours?
It’s same-day
posting to your account of all deposits made by 7 P.M. weekdays.
2 o’clock is just another hour at HomeTown Bank. Get
your deposit in by 7 P.M. and we’ll get it posted
the same day.
It’s full lobby
service from 7 am to 7 pm Monday-Friday and 9 am to 2 pm
Saturdays. Why so much time for business service in person?
Because we believe in the personal, in-person way of doing
business.
Q:
When HomeTown Bank customers use other Bank's ATMs to get
Cash or Check Balances, will you Charge them a Fee?
We
know you value convience so while we build our own ATM network,
you will be able to use any bank ATM in the U.S. that's
a member of the STAR Network. Hometown Star customers will
have this privilege with no foreign transaction fee"
for unlimited usage, and all other personal Hometown checking
plans offer it at least 3 times per month. Upon request,
we will also refund any convenience fee charged by the ATM
owner, up to $2 per transaction, according to the terms
of your checking plan. Net result, free access to more ATMs
than you'd expect from a giant bank.
Q:
Is it true that HomeTown Bank handles Overdrafts Very Differently?
Yes. If you overdraw
your checking account, we will call you. You tell us the
number to call, and we’ll make one attempt so that
you can come in with guaranteed funds before noon that day
to cover the check(s) and pay only half the overdraft fee.
And we make overdraft protection something special in the
banking world, too. First, we offer it to all checking account
holders. Second, we charge you NO TRANSFER FEE to cover
an overdraft if you sign up for overdraft protection from
a HomeTown Bank deposit account or line of credit. Tired
of finding out you overdrew when you get a computer postcard
two or three days and many fees later? Sick of paying up
to $10 to have your own money transferred as you pre-arranged?
Try the HomeTown Bank way.
Q:
What about Telephone Banking?
It’s real people
to talk to from the first conversation. You don’t
need a directory to navigate HomeTown Bank. You can get
personal assistance with just one phone call.
Q:
Is HomeTown Bank planning to open Additional Branches?
Yes, our first branch
at Smith Mountain Lake opened May 19th, 2006. Two additional
offices will open in the Spring of 2007. The first will
be our 419 & Colonial Office at 4227
Colonial Avenue followed by our new South Roanoke
Office at 3515 Franklin Road, SW, (the intersection
of Franklin Road and Duke of Gloucester Street across Duke
of Gloucester from the Red Lobster).We plan to keep growing
to meet your needs.
Q:
Is HomeTown Bank a Member of the FDIC?
Yes. Come in or call
one of our Financial Specialists for details on your coverage.
Q:
What is different about HomeTown Bank?
As
its name implies, the focus of HomeTown Bank is local. Products
and services are tailored for individuals, professionals
and small and medium-sized businesses making their homes
or operating locally. This allows HomeTown Bank to be more
responsive and attentive to the friends and neighbors who
are or will become its customers. The Bank is be staffed
and managed by directors and officers familiar with the
Roanoke Valley and the surrounding area and known within
the community.
